Confused why you're here? My name used to be Ben Balbo. I'm now Ben Dechrau (/bɛn dex-raɪ/).

Archive for the 'Rant' Category

Dear Temptee: Beware of Microsoft’s BizSpark

There is devilry afoot in the Redmond offices. That tautology became stronger on the 5th of November with this press release:

SAN FRANCISCO, November 5

Microsoft Corp. today unveiled Microsoft BizSpark, a global program designed to help accelerate the success of entrepreneurs and early-stage startups. BizSpark provides startups and entrepreneurs with fast and easy access to current full-featured Microsoft development tools and production licenses of server products with no upfront costs and minimal requirements. BizSpark also provides technical support and market visibility. BizSpark is structured to take advantage of the resources and support of a global network of hundreds of organizations such as economic development agencies, university incubators, hosters and investors, including The National Venture Capital Association (NVCA) and The Indus Entrepreneurs (TiE). These BizSpark Network Partners provide guidance, mentorship and resources to help drive startup success.

See full press release here.

You might consider this as a sign that Microsoft wants to support small and enterprising startups, but what’s the real story behind this?

The pessimist (or realist?) in me looks back at other Microsoft campaigns to build their customer base and assumed this is yet another attempt to lock people in to their proprietary formats and systems.

As someone who runs his own company based largely on only open source software, I find it hard to understand why people and organisations would opt for systems that lock you in even if it is cost-free. The problem here is the time-limit part of the deal. After the three years of cost-free access, you will be required to pay for the services you use, or migrate to another system.

Migrating is often an arduous task and most organisations will opt for lower short-term costs in licence fees over the cost of porting their systems to new infrastructure. The long term financial costs will keep adding up though, and over time the migration process will become more complex and less attractive. You will be heading down a spiral towards total dependence on Microsoft products!

Consider now a business such as mine that is not reliant on any proprietary software or services. I’ve been using these systems for well over three years now and have paid nothing and will continue to pay nothing. Sure, there are costs such as hardware, power, Internet access; but these are common across all businesses. I might also have spent a little more time in setting up my infrastructure initially, but having been a Windows administrator in a previous life I can attest to the fact that maintaining my infrastructure after deployment is less intensive and demanding than the Microsoft alternatives.

I’m also freer than any business that runs Microsoft products. If I want to change the way OpenOffice.org works for me, I can change it, or pay someone to change it for me. You cannot change the way Microsoft Word works. If I want to recompile the Linux kernel to increase performance or hardware compatibility, I can do that. You cannot run Windows on any hardware you like. If I buy a new computer, I can copy all of my applications over and run them on both machines at the same time. You can also do this, but that would contravene the end user licence agreement you agreed to when installing the software.

So tell me now, why would you take up Microsoft’s BizSpark offer if the open source world can offer your business the same service with no lock-in, no cost and more freedom?

How much is .50 cents?

I just noticed that Telstra’s web site shows excess data usage on their Data Pack 10 is $.050/Mb. Not quite sure what to make of that, I had a chat with Wendy, one of their on-line support agents:

Wendy 42164513: How may I help with your enquiry today?

Ben: Hi Wendy. I was just wondering if you could confirm the excess usage charges on the Data Pack 10 product. Your web site says $.050/MB, but I suspect it’s meant to say $0.50/MB

Wendy 42164513: .50c per meg Ben

Ben: so that’s half a cent, or 50 cents?

Wendy 42164513: thats correct Ben

Ben: which?

Ben: half a cent, or 50 cents?

Wendy 42164513: .50c Ben

Ben: .50c strictly means half a cent, but I find that very cheap. Are you sure?

Ben: the higher plans, for example, are 25c per meg

Wendy 42164513: Ben the cost isĀ  fifty cents per meg, it has just reduced from 1.00

Ben: Thanks!

Wendy 42164513: You are very welcome Ben

Tiring!

Why Allphones pissed me off

For the past three weeks I’ve been getting calls on my mobile from 02 8986 3000 at least once per week day, sometimes twice or thrice. Every time I answer the call I hear “I’m sorry, all operators are currently bu” and get cut off. Rather annoying! So they quickly get added to my phone book under “Ignore”.

This morning, a friend was at my desk when it rang, so I answered on speaker phone so he could hear it. Imagine my surprise when there’s a voice: “Hello!”. I quickly reply but they hang up again.

10 minutes ago it rings again. I answer quickly, and speak to a real person. He’s calling from Allphones, the high street shop I bought my mobile phone from 2 years ago, and wonders if I realise that I can upgrade my phone for free.

Aha, a sales call from an automated dialler! This’ll be fun.

I start to answer his question and, half way through, I ask why his number’s been calling me so often. “Oh, we get that a lot. We use an automated dialler,” he tells me. It calls up to three times a day and hangs up if not answered within three rings. I tell him that this has really pissed me off and ask him to mention my feelings to his manager or technical people, because if it’s pissing me off, it’s pissing other people off, and that right now I don’t have a very good impression of Allphones.

“Fair enough,” he replies. He said that all the time. “Fair enough!” He’s obviously got a cue sheet, and doesn’t give two rats what the answer is.

“How have you found the service?”
“I’ve been having trouble making calls at around 6pm on week days – it’s always congested.”
“Fair enough.”

“How have you found the phone?”
“The rubbery scratch resistant coating has peeled off.”
“Fair enough.”

“Do you go over your cap?”
“Occasionally.”
“Fair enough.”

So I let him ramble on about the new phone I could get. I won’t be locked in to a new plan, I can cancel at any time and just pay the unpaid part of the recommended retail price of the phone, which is cheaper than what you pay in the shops, it’s the wholesale price you see. The RRP is the whole sale price? I didn’t want to ask.

“Will you be carrying the iPhone?” I ask. “I’m going to wait for that before upgrading.”

“Fair enough,” he taunts, and tells me I could still upgrade now and buy the iPhone when it comes out, and only pay the remainder of the $198 the phone he’s trying to get me to buy is worth at some point in the sales pipeline. I decide not to start my whole “greedy corporate-led consumer society” rant.

“But the iPhone comes out in about 2 months, by then I’d have paid off about $14. I’m not sure it’s worth it!”. I’ve just worked out it’ll be $16.50, not bad maths-while-chatting-up-a-sales-guy.

“Fair enough.”

He thanks me for my time and we hang up. Meanwhile, the time they stole from me using their awful automated dialler over the past few weeks has been repaid many times over; this 10 minute call resulted in no sale, and I knew that from the beginning.

That’s just unaustralian!

There’s this web site that asks people to add their 2 cents to the discussion on climate change. For reasons I won’t go in to, I will not be mentioning this site by name, nor giving you a link to it, but I wanted to share a comment I found on it.

Most of the comments include concerns about the future of the planet, the next generation of humans, and all things green.

Cameron F of Victoria, Australia, has a different opinion, pointing out that it’s “UnAustralian that we can’t water our plants & wash our toy’s [sic]“. Cameron adds “Over 100 years of drought and the best the government can do is turn us against our neighbour’s [sic] hosing their garden”.

The apostrophic abuse aside, is this person serious? Are they taking the piss? I seriously do hope so.

We live in a society that is driven by consumer greed, fuelled by corporate marketing. It is desirable to own a big car. We buy power hungry electronic goods and leave them on standby because it’s more convenient than switching them off. We buy carbon credits instead of a more economical car, green power or an efficient washing machine because it makes us feel like we’re doing our bit. Convenience is bliss – screw the planet!

People! We only have one planet, so why are we doing our best to destroy it? Until we learn that the environment is not there for us to rape and that we have a duty to look after our planet for future generations, we will continue to head down a path towards an environmental catastrophe.

Selfishness, greed, death and destruction of living organisms for your own gain – these are unaustralian.

Have you ever met any of these types that think the planet is here to serve us, that we deserve big cars, that chucking that perfectly good 4 year old TV into the tip and buying a new one is acceptable? I’d love to hear your stories…

Are you one of these consumer hungry, planet depleting types that feels compelled to comment on this topic and persuade me that I’m wrong? Chime in!

Max talked to Darcy and I

Child LearningSome people might not know it, but I’m a grammar nazi. You might not know this because I don’t correct people (except those who have asked me to correct them).

You’ll imagine my excitement (or at least extreme interest) in last Wednesday’s showing of Are you smarter than a 5th grader, when a contestant was asked this first grade grammar question:

Max talked to Darcy and …

A. I

B. Me

C. My

I knew she was going to say “I”, because almost everyone makes that mistake. I’ve noticed this mistake made more in Australia than in the UK, but it’s a common one nonetheless. Even the 5th grader by her side and her son made the same mistake, most likely because they hear the incorrect usage more often that they’re taught the correct one.

My little gem for today is an easy way to remember when to use I and when to use me without needing to know the grammatical rules. Simple remove the third party from the sentence, and see which sounds better.

Would you say “Max talked to I” or “Max talked to me”? Now add the third party in again to get “Max talked to Darcy and me”.
Conversely, consider “Max noticed Darcy and … were running late”. Would you say “Max noticed I was late” or “Max noticed me was late”? Now add the third party again to get “Max noticed Darcy and I were running late”.

Me hopes this help you.

(Photo courtesy of weliton at stock.xchng)