Confused why you're here? My name used to be Ben Balbo. I'm now Ben Dechrau (/bɛn dex-raɪ/).

Archive for the 'Work Life' Category

VPSLand Staff: illiterate, incompetent or just don’t care?

I’ve been a customer of VPSLand’s for some years in one form or another. A friend recommended them when the Melbourne PHP Users Group was looking for a new server, he’d been with them for a while. I decided to get one for MooBox too.

Time passed, servers churned, and for the most I was happy. Then MooBox’s VPS dropped off the face of the ether. An email to support had the issue resolved in slightly more time that I’d hoped and all was well. Apparently the host server my VPS was on had issues and I was migrated. A year later, the same happened again, same reason.

The Last Straw

A short while ago, this server then stopped being able to communicate externally. Web sites were being served, but our spam detection system died (it needs to be able to talk to external servers) which meant our clients on that server couldn’t receive email. I emailed VPSLand support for assistance. 4 hours later I was told the issue had been escalated to senior admins. When I asked their sales staff how long I’d have to wait for a response on a ticket I was told an hour or two.

Continue reading ‘VPSLand Staff: illiterate, incompetent or just don’t care?’

Making comments more accessible

I was just going through a list of sites that link here and stumbled back upon Russ Weakley’s Anatomy of a comment. Having wanted to try and tick all his boxes for a while, I think I’ve managed to make my comments section a little more accessible.

Russ identifies these attributes of a comment:

  1. Author name – who wrote the comment
  2. Authors url – the authors website
  3. Authors avatar – the digital representation of the author
  4. Permalink – a permanent link to the specific comment
  5. Number – A reference number for the specific comment
  6. Date – date of comment
  7. Time – time of comment
  8. Comment – the actual comment
  9. Edit this comment – allows authors to edit their comments
  10. Other comments by this person – see example
  11. Site owner flagging – some sort of visual distinction to shows comments from the site owner/s

At the time of his post (9th Feb 2008) my site showed the author’s name, comment date and time and the comment itself. That’s essentially the bare minimum.

If you check out any of my posts that have comments today, you’ll find the author’s name, their web site url, avatar (the little picture), a permalink to the comment, the comment number for that post, date, time, comment and site owner flagging. I might add an “other comments by this author” feature at some point.

Russ also discovered there are many ways in which permalinks are offered:

  1. Date
  2. Time
  3. Date and time (by far the most common option)
  4. A graphic icon
  5. The # symbol
  6. The word “permalink”
  7. Comment title

My site used the date and time version, but I’ve now also linked the comment number and added the text (permalink) after the date.

So what’s the point of all this? I’m not sure!

Perhaps I felt I had to fill in the gaps that Russ had identified. Perhaps my pedantic nature won’t allow me not to make this site as accessible as possible. Perhaps I shouldn’t have said that last sentence which will no doubt bite me in the backside when people point out obvious omissions in accessibility on my site.

Russ was looking at this from a developer’s point of view. I’d like to hear the readers opinion.

So tell me, do you care? Do you ever bookmark comments or just the whole post? What about emails to friends and colleagues? Do you care that it’s comment number 45? Does it help or distract when the author’s posts are highlighted? Do avatars annoy you or do you like them?

Will Cloud Computing Violate your Privacy and Security?

According to yesterday morning’s ABC Radio National show, cloud computing will pose a danger to your on-line privacy and security with people able to read your email, see what web sites you’ve visited and reconcile your on-line activities, banking details and buying habits. We’re also going to hear a lot about cloud computing in the coming months because Google have just released their latest product, Chrome.

That’s what I understood from the show. I’m not entirely sure how Chrome fits in to the equation, but I’ll get to that later.

So apparently cloud computing is a system that allows applications to run “in the cloud”* where all data is accessible by Google. The presenters did single out Google but added that other cloud computing providers could also access any data in their part of the cloud.

Experts were also quoted as being concerned about the security of the data in cloud computing environments as, not only does the user need to trust the application developer and maintainer, but any other third party that the application hosting is reliant upon. Currently people only need to worry about the software producers as all data is stored on your local computer.

I think there’s a massive amount of confusion here, or perhaps I’m the one that’s confused.

Let’s examine my view of what cloud computing is: computing power that resides “in the cloud” and isn’t dependent on one piece of hardware. I’ll flesh that out a little.

Sample network diagram* Just a comment of “in the cloud” – in network diagrams “clouds are used to represent networks external to the one pictured for the purposes of depicting connections between internal and external devices, without indicating the specifics of the outside network” [wikipedia]. Generally this refers to the Internet.

In the beginning there were servers. Real, physical boxes that ran an operating system. They would be web servers, database servers, email servers, and so on. Some servers would provide more than one function, offering web, database and email hosting, for example. People had the choice between having their own dedicated (physical) server or hosting in a shared environment where multiple clients’ web sites were hosted on one physical box. The latter option was much cheaper but also provided less flexibility in terms of server configuration for the end client.

Then there were virtual private servers. Imagine a physical server that contains multiple virtual servers. Each virtual server has its own operating system, its own disk space and can run its own programs. This provided the functionality of a dedicated server at a fraction of the cost.

Now imagine having a virtual private server but you don’t know where it is. You don’t have a concept of it residing on a physical server – it’s simply out there “in the cloud” somewhere.

That is, in my view, cloud computing. Removing the “isn’t dependent on one piece of hardware” part of my definition would make any server fit the description of cloud computing.

So why are all these people concerned about cloud computing being such a threat to privacy? Cloud computing will allow web-based applications to scale more readily to demand, so perhaps more web-based applications will be hosted in a cloud computing environment. Perhaps it’s also because Google’s online applications (Docs, Calendar, Reader, etc.) are perceived to run in a cloud computing environment and that Google are the custodians of your data. Together with their Adsense technology, it’s assumed that Google know everything about you.

The dangers are, of course, already there. I use Google calendar for all my appointments, so they know whom I know, where I’ve met them and when all my friends’ birthdays are. My news reader of choice is Google Reader. I use Twitter to share my current actions, feeling, learnings, rants. Technorati and Google Blogs index my blog. I used to use Saasu for all my business accounting and billing. Running these applications in a cloud computing environment is not going to make these data any more reconcilable than they already are.

One example given of the privacy concerns was that people will now be able to read your email and see which web sites you’ve visited. Well, I can (but don’t) read all my clients’ emails – they’re stored on my server. My ISP can see every web page I’ve requested (and most of the time its contents) and probably passes that information to Hitwise. Google Analytics knows a fair amount of where I’ve been and what I like.

Caveat lector: I have not managed to determine what Google’s policies are on data stored on Google’s App Engine. If you know, please add a comment to this post.

In my view this is all hype about nothing. We’re no less secure than we were before. The goal posts have not moved, we’ve just been given a different playing field in which to kick our balls around.

And as for Google Chrome being part of this whole cloud computing thing, it’s a browser! It’s as much part of cloud computing as Firefox, Opera and Internet Explorer are. Sure, it runs Javascript faster, is apparently less likely to crash completely and might be a superior browser when using online applications. It’s also been said that Chrome could be the Google Operating system that was being talked about many moons ago. Chrome is the operating system that provides access to the applications that reside in the cloud. But it’s still just a browser.

Given my near-paranoid tendencies when it comes to security and privacy, should I be worried?

The trend of me

I’m surprised I haven’t blogged about this yet, but as some of you know, I have this “vanity folder” in my RSS reader. It’s an idea I got from elsewhere quite some time ago, but essentially you search Google News, Google Blogs, Technorati, etc, for your name, domain name, company name and so forth. Each of these result sets are available as an RSS feed which you then add to your reader.

Every time someone says something about you or related to you (according to your search conditions) it’ll appear in your reader. One instance this came in useful is when someone misspelt my name in their article and I was able to be notified, notify them, and have it fixed.

Yesterday I noticed Glen Stansberry’s article, 10 Principles of the PHP Masters, quoted me. It seems his article has been really popular, as it’s now also available in Spanish and Bosnian!

So while it might feel a bit egotistical to check out who’s talking about you, sometimes it can help you rectify small, or even large, errors about you, your company or your brand. It helps you find out who’s interested in what you’re doing which could help you expand your professional or social network.

And sometimes it just shows you an interesting trend, like the Spanish and Bosnians are interested enough to translate the 10 Principles of the PHP Masters – I haven’t found (or looked especially hard for) a French or German version yet.

In related news, Twitter has acquired Summize, a service that allowes you to track words and phrases across the public twitter timeline. I’m currently using TwitterSpy with my jabber account and every time someone mentiones my name, company name or keywords of interest to me (i.e. streaming) I get a jabber message. This allows me to find other Twitter users that have similar interests, and I’ve already started following a couple of “strangers” after finding them through TwitterSpy!

How do you track yourself on the Internet? Have I missed some great tool? Drop me a line in the comments section!

If you use a video camera, I need your help!

If you’re interested in a new range of camera stabilisation equipment that I’m planning to develop then I need your help. Please complete this survey – it only takes 5 or 10 minutes.

Please fill in the answers as honestly as you can and don’t spare my feelings. It’s more important that I know the truth than hear what I want to hear!

With any luck, the results of this survey will lead to the development of professional camera stabilisation equipment for independent film producers, content and media producers, and training and educational institutes to name a few.

My company, MooBox, wants to make this type of equipment available at a reasonable price in order to allow those companies and organisations that don’t have Hollywood budgets to benefit from these technologies.

Please forward this survey invite to anyone that you feel would be interested in this technology – more responses lead to a better understanding of what the market needs and a better product.

Thank you very much in advance for your assistance!